Better Earth Solutions ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information you provide directly to us, including:

Contact Information: Name, email address, phone number, and service address
Service Information: Details about your irrigation system and service needs
Payment Information: Credit card or payment details processed securely through Stripe
Communication Preferences: Your choices regarding how we contact you
Appointment Information: Scheduling preferences and service history

How We Use Your Information

We use the information we collect to:

Schedule and provide irrigation services
Process payments and send invoices
Send appointment confirmations, reminders, and updates
Respond to your inquiries and provide customer support
Send promotional communications (with your consent)
Improve our services and website
Comply with legal obligations

SMS/Text Message Communications

By providing your phone number and opting in to receive text messages, you consent to receive SMS communications from Better Earth Solutions including:

Appointment confirmations and reminders
Service updates and arrival notifications
Account notifications related to your bookings
Promotional offers and tips (optional, with separate consent)

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase. You can also update your communication preferences in your booking portal at any time.

To opt out of SMS messages: Reply STOP to any text message, or contact us at (469) 839-2113 or brandon@callbetterearth.com.

No mobile information sharing: We will not share your mobile phone number or any information collected via SMS with third parties for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carrier disclaimer: Carriers are not liable for any delayed or undelivered messages.

Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Third parties who help us operate our business (payment processing, email/SMS delivery, scheduling software)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through Stripe and is never stored on our servers.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications
Opt out of SMS messages at any time

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Better Earth Solutions

Phone: (469) 839-2113

Email: brandon@callbetterearth.com

Location: Garland, TX