Terms of Service

Welcome to Better Earth Solutions. These Terms of Service ("Terms") govern your use of our website and services. By booking an appointment, approving a repair estimate, or using our services, you agree to these Terms.

1. Services

Better Earth Solutions provides irrigation and sprinkler system services in the Dallas-Fort Worth metroplex, including:

• Sprinkler system repair and maintenance
• Sprinkler head replacement
• Valve repair and replacement
• System inspections and diagnostics
• Smart controller installation
• Drainage solutions
• New system installation

2. Booking and Appointments

2.1 Diagnostic Fee

A diagnostic fee is charged at the time of booking. This fee covers the technician's visit to assess your irrigation system and provide a detailed diagnosis and estimate.

• Web bookings: Diagnostic fee required at time of booking. Fee varies based on scheduling and route.
• Phone bookings: Payment may be collected at the time of service.
• Waitlist bookings: Flexible scheduling at our convenience may qualify for lower diagnostic fees.

2.2 Cancellation Policy

• 24+ hours notice: Full refund of diagnostic fee
• Less than 24 hours, slot refilled: Partial refund may be available
• Less than 24 hours, slot not refilled: No refund
• No-show: No refund

For scheduled repair services (beyond the initial diagnostic), a minimum of 24-hour notice is required to cancel. Failure to provide this notice will result in a charge of the agreed-upon service fee.

2.3 Rescheduling

You may reschedule your appointment through your booking portal or by contacting us directly. Rescheduling with at least 24 hours notice will not incur additional fees.

3. Service Area

Our services are available within our designated service area in the Dallas-Fort Worth metroplex. Service availability is verified during the booking process based on your address. We reserve the right to decline service to locations outside our service area.

4. Pricing and Payment

4.1 Estimates and Pricing

Dynamic Pricing: Our diagnostic fee may vary based on scheduling factors including appointment timing, route efficiency, and demand. The exact price is displayed during the booking process before payment.

Repair Estimates: Service pricing for repairs is based on pre-agreed estimates or quotes. Any additional work outside the original agreement will incur separate charges, detailed and billed accordingly.

4.2 Payment Terms

• Payment is due upon completion of work or as specified on the invoice.
• We accept major credit cards processed securely through Stripe, as well as cash, check, Zelle, and Venmo.
• A late fee of $50.00 will be added if payment is not received by the due date, with an additional $10.00 for each subsequent day the payment remains overdue.
• Disputed charges must be brought to our attention within 10 days of receiving the invoice; we will work with you to resolve disputes promptly.

4.3 Chargebacks and Non-Payment

4.4 Change Orders and Additional Labor

• Any alteration or deviation from the original specifications that involves extra costs will be executed only upon receipt of a written change order.
• The initial estimate does not include labor for unforeseen issues that may arise once repair work has started. Additional labor will be billed accordingly.

5. Communications

6. Property Access and Liability

6.1 Property Access

By scheduling service, you authorize our technician to access your property to perform the requested services. Please ensure access to all areas of your irrigation system, including control panels, valve boxes, and all zones. If you will not be present during service, please make arrangements for property access.

6.2 Liability and Property Damage

• We accept responsibility for direct damages caused by our technicians during repair activities.
• We are not liable for incidental or consequential damages unless required by law.
• Customers are responsible for informing us of any private utilities on their property, including but not limited to invisible pet fences, private drainage systems, and landscape lighting wiring.
• Damage to unmarked private utilities during repair activities is the responsibility of the homeowner.
• Our overall liability is limited to the cost of services provided. We are not responsible for pre-existing conditions, damage caused by others, or issues unrelated to our work.

7. Warranty

7.1 Repair Warranty

We stand behind our work. All repair work performed by Better Earth Solutions includes the following warranty coverage, beginning from the date of service:

• 3-year warranty on components and labor for irrigation repairs, including sprinkler heads, valves, pipe repairs, and all other components.
• 1-year warranty on spray nozzles (components and labor).

7.2 Warranty Exclusions

This warranty does not cover:

• Damages caused by misuse or improper maintenance
• Acts of God, including lightning, power surges, floods, and extreme weather events
• Damage caused by third parties or subsequent work performed by others
• Normal wear and tear

7.3 Parts Warranty

Replacement parts may also be covered by manufacturer warranties. Details will be provided at the time of service.

8. Force Majeure

Events outside our control (e.g., government actions, natural disasters, extreme weather) that are not reasonably foreseeable will be considered force majeure. We will be released from fulfilling contractual obligations during the period affected by such events.

9. Legal & Regulatory Requirements

• A signed contract is required before any excavation or digging can begin.
• We will contact the appropriate utility marking service (Texas 811) to ensure utilities are properly marked before starting any new installation or excavation work.
• We are not responsible for damages to utilities that were not properly marked by the utility provider.
• We adhere strictly to local water regulations and will not work on systems that involve illegal cross connections.

10. Website Use

You agree to use our website only for lawful purposes. You may not:

• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or collect data
• Submit false or misleading information
• Interfere with the proper operation of the website

11. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Better Earth Solutions and is protected by copyright and trademark laws.

12. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

13. Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes arising from these Terms or our services shall be resolved in the courts of Dallas County, Texas.

14. Contact Us

If you have questions about these Terms, please contact us: